RETURNS & EXCHANGES
Returning items?
All stocked items can be returned. Once you receive your item, try it on and if you change your mind simply contact us and we will help you with the return process. Once we receive your return, we will issue a full refund. Items must be in the same condition as received.
Made-to-order Products
Made to order products are final sale and cannot be returned.
If your item is faulty
We aim to provide our customers with products of the highest standard and quality. If you have received an item with a defect, please contact our Customer Service team, so they can guide you through the returns process and help resolve the problem as swiftly as possible. Please note that we'll need a photo or two showing the defect/fault, which will speed up the returns process for you.
How do I return my purchase?
Returns are easy - Simply contact us and we will help you. Once you receive a returns number from us, return your item to:
SoHo bride
7 Rutland Street
Newtown, VIC 3220
Refunds
Here's how we refund - if you paid via:
Credit Card or PayPal: Your refund will be credited into the same account your payment came from.
Part Credit Card, part voucher: The amount you paid with credit card will be credited back into the same account, and we will reissue you with a new voucher.
Refund Process Time
We'll email you updates throughout the returns process but just in case, here's how it works.
Returns take 2-5 business days to reach our loft. Once received, your return request will be processed within 1-3 business days. For refunds, please note that your financial institution may need an extra 3-5 business days to clear the funds back into your account.
All stocked items can be returned. Once you receive your item, try it on and if you change your mind simply contact us and we will help you with the return process. Once we receive your return, we will issue a full refund. Items must be in the same condition as received.
Made-to-order Products
Made to order products are final sale and cannot be returned.
If your item is faulty
We aim to provide our customers with products of the highest standard and quality. If you have received an item with a defect, please contact our Customer Service team, so they can guide you through the returns process and help resolve the problem as swiftly as possible. Please note that we'll need a photo or two showing the defect/fault, which will speed up the returns process for you.
How do I return my purchase?
Returns are easy - Simply contact us and we will help you. Once you receive a returns number from us, return your item to:
SoHo bride
7 Rutland Street
Newtown, VIC 3220
Refunds
Here's how we refund - if you paid via:
Credit Card or PayPal: Your refund will be credited into the same account your payment came from.
Part Credit Card, part voucher: The amount you paid with credit card will be credited back into the same account, and we will reissue you with a new voucher.
Refund Process Time
We'll email you updates throughout the returns process but just in case, here's how it works.
Returns take 2-5 business days to reach our loft. Once received, your return request will be processed within 1-3 business days. For refunds, please note that your financial institution may need an extra 3-5 business days to clear the funds back into your account.