Product Sample

$5.00

QUANTITY

Returning items?
All stocked items can be returned. Once you receive your item, try it on and if you change your mind simply contact us and we will help you with the return process. Once we receive your return, we will issue a full refund. Items must be in the same condition as received.

Made-to-order Products
Made to order products are final sale and cannot be returned.

If your item is faulty
We aim to provide our customers with products of the highest standard and quality. If you have received an item with a defect, please contact our Customer Service team, so they can guide you through the returns process and help resolve the problem as swiftly as possible. Please note that we'll need a photo or two showing the defect/fault, which will speed up the returns process for you.

How do I return my purchase?
Returns are easy - Simply contact us and we will help you. Once you receive a returns number from us, return your item to:

SoHo bride
7 Rutland Street
Newtown, VIC 3220

Refunds
Here's how we refund - if you paid via:
Credit Card or PayPal: Your refund will be credited into the same account your payment came from.
Part Credit Card, part voucher: The amount you paid with credit card will be credited back into the same account, and we will reissue you with a new voucher.

Refund Process Time
We'll email you updates throughout the returns process but just in case, here's how it works.

Returns take 2-5 business days to reach our loft. Once received, your return request will be processed within 1-3 business days. For refunds, please note that your financial institution may need an extra 3-5 business days to clear the funds back into your account.

Sample Sale & Online Postage
Postage costs will be displayed at checkout.

Postage and handling costs
For orders placed with a stylist over the phone, postage costs will be discussed during your virtual consultation.

Order tracking
Once your order has been posted, you’ll receive an email containing tracking details on how to follow your order’s journey to your door.

Production time
Production times vary for each designer. We will keep you updated on the progress of your order as it is being made.

Signing for deliveries
To make sure your order safely reaches you, a signature is required upon delivery. However, you may choose to have your parcel left without a signature (e.g. on your front porch). We’ll ask you to select your preferences at checkout. If no one is present to receive your parcel, a notice will be left at your address with alternative delivery or pick-up options.

International postage
SoHo delivers worldwide, postage costs vary from country to country. Your cost will be displayed during checkout, before you complete payment and confirm your order.

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